SAiS, an Oracle Partner, was a Sponsor for the Oracle Customer eXperience (CX) event held in Avani, Gaborone on 30 May 2018. This event was one of its own kind attended by senior executives of various prestigious organizations who were keen to know more about how to Digitally Transform and Organization with Oracle CX.
The Digital transformation is driving an industrial revolution termed as Industry 4.0. This revolution has witnessed customer expectations, citizen services & Industries changing at an unprecedented rate. Furthermore customer acquisition strategies are becoming increasingly diversified across a number of channels and media.
Driving the digital agenda via cloud applications are key strategies that are leveraged to transform customer facing applications. Organizations are increasingly leveraging insights from data to effectively deliver on customer promises across the customer interaction lifecycle. The digital transformation agenda enables industries to gain insights through data to deliver an increasingly customized and hyper-personalised view of our customers & interactions, whether that be via web, mobile or social channels.